With almost 1000 visiting on Saturday, there are a lot of new guests coming through, checking out all the new areas and then deciding which part of the venue they wish to utilise, to cope with this increase in footfall we have trebled the size of team from 50 to 150, so there will be a lot of new team members who have recently joined us and are currently in training and learning ropes. The second floor is now a vibrant entertainment, leisure and gaming hub, with two traditional gaming casinos now located onto the newly installed 1st floor, 2 very different offers and propositions for different types of guest, making a more inclusive venue. Good afternoon Darren, Thank you for taking the time to leave feedback following your recent visit to Pier Nine, I am disappointing to hear we did not meet your expectations during your visit on Saturday evening. For me however and I guess other players who actually set out to play a decent game at a decent stake I will give it a miss played one hand of BJ for £100, won and left, so at least it wasn’t a complete wash out. To be honest the whole place didn’t sit right with me, I can see the vibe that they are going for and I expect it will be successful, getting the younger crowd who will be breeze in and out and spend a small amount on the table lose it without knowing what they are doing.

True enough a couple of minutes later a member of the team came to the bar and delivered the drink – strange set up. The cocktail was ordered and we just stood there looking at the server looking at us, after what seemed like 5 minutes I asked if they were going to make the drink, I was informed they are made elsewhere and then will be brought to the bar.

Went to the bar ordered a coke and a cocktail, charged for the coke…. Went to the second floor, oh my, pool tables, DJ in the middle of the gaming floor, like a nightclub, couldn’t even hear myself think so how I was planning to concentrate on playing cards I don’t know. A little mythed by this given I had £500 in my hand as opening stake I went to the high stakes room, lovely room but not open, all tables closed and no staff. I approached an empty table when the dealer was prepping the deck and stood by the table, happy to wait for the dealer to follow procedure but not even an acknowledgement of my presence. Dealers in what can only be described as casual with white trainers. Ground floor is cold and not welcoming, first floor is like a back street gambling den, small, cramped, all it is missing is the smoke and it would be like the places we were forced to play in during the 80’s. It is somewhere between a youth club and a nightclub. I often visited this casino prior to the refurb and last Friday was my first visit since completion.

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